REFUNDS & EXCHANGES

REFUND

Have you changed your mind? No problem.

Make sure you meet the criteria below to qualify for a refund.  Please note only full priced items qualify for a full refund.  Refunds are granted within 30 days of the order dispatch date.  After 30 days, an exchange or gift card can be issued.

The original receipt is required for all refunds and exchanges and cannot be completed without proof of purchase.  All items must be in it’s original condition, unused, unworn and unwashed with all of the original tags intact.

To return your items via mail:
1. Download the returns form here and fill it out.
2. Please attach your receipt to the returns form.
3. Securely package your items.
4. Post your return to:
Texas Oak
PO Box 9282
Scoresby VIC 3179
AUSTRALIA

DISCLAIMER: Texas Oak are not liable for any damage or lost items being returned, therefore, we recommend that you mail the items via a trackable method of postage as customers are responsible for the return postage costs.

You will be notified via email once your refund has been processed for the receipted price. Please allow up to 2 weeks (14 days) for your account to be credited.


EXCHANGE

Something isn’t quite right….help!

For items that you wish to exchange due to change of mind reasons or you require a change of size, please ensure you meet the following criteria to qualify. Please note that full priced items and sale items qualify for an exchange. Exchanges are granted up to 30 days of the dispatch date. 

The original receipt is required for all refunds and exchanges and cannot be completed without proof of purchase.  All items must be in it’s original condition, used, unworn and unwashed with all of the original tags intact.

To exchange you items via mail:
1. Download the exchange form here and fill it out.
2. Please attach your receipt to the exchange form.
3. Securely package your items and include a self addressed pre paid postage bag.
4. Post your return to:
Texas Oak
PO Box 9282
Scoresby VIC 3179
AUSTRALIA

DISCLAIMER: Texas Oak are not liable for any damage of lost items being returned for exchange, therefore, we recommend that you mail the items via a trackable method of postage as customers are responsible for the return postage costs.  You will be notified via email once your exchange has been processed for the receipted price.


FAULTY ITEMS

Faulty item? That’s no good!

For items that are faulty, please contact us at hello@texasoak.online for further assistance.

STILL GOT A QUESTION?

Email us at hello@texasoak.online


STORE PURCHASES

If you purchased any Texas Oak product from a store locally, you will need to contact that store for further assistance.